Terms of Service

Effective date: 14 May 2026 · Version 1.0

These Terms govern your use of the Therapybook platform. Please read them carefully. By creating an account or otherwise using the service you agree to be bound by them.

1. Introduction

Therapybook (“we”, “us”, “the platform”) is a software-as-a-service product operated by Puresoft Ltd, a company registered in England and Wales. The platform provides solo therapy and service-professional practitioners (“you”, “the practitioner”) with online client booking, payment processing via Stripe Connect, cancellation-policy automation, intake forms, SMS reminders, and a private dashboard.

These Terms form a legal contract between you and Puresoft Ltd. You must agree to them to use the platform. If you do not agree, do not create an account.

2. Account requirements

• You must be at least 18 years old and have legal capacity to enter contracts in your jurisdiction.
• You must be a real person or registered business offering bona fide professional services.
• You must provide accurate, current, and complete information during signup and keep it up to date.
• You are responsible for keeping your sign-in email address secure. We use magic-link authentication; whoever controls the email controls the account.
• You may not share your dashboard credentials. One account per practitioner.

3. Acceptable use

You agree not to:

• Use the platform for any illegal purpose, or in violation of any applicable law or regulation in your jurisdiction.
• Hold yourself out as a regulated medical, mental-health, or clinical practitioner when you are not appropriately qualified, registered, or insured.
• Use the platform to deceive clients about your qualifications, accreditation, professional body memberships, or insurance status.
• Process payments on behalf of a third party. Your Stripe Connect account must be in your own name (or your registered business's name) and must reflect the entity actually providing the service.
• Upload or transmit content that is unlawful, defamatory, infringing, or harmful.
• Attempt to gain unauthorised access to the platform, other practitioners' data, or any underlying systems.
• Use automated means (scrapers, bots) to interact with the platform other than the documented public booking surface.
• Resell, sublicense, white-label, or otherwise offer the platform to third parties without our written agreement.

4. Payments and Stripe Connect

The platform integrates with Stripe Connect to process client payments. By signing up for Stripe Connect through your dashboard you also agree to Stripe's Connected Account Agreement.

• We do not hold tenant funds. Client payments are processed by Stripe and credited directly to your connected Stripe account. We never touch client card data or your payout balance.
• Payouts. Stripe disburses funds to your bank account on the schedule you configure with Stripe. We are not party to that arrangement.
• Refunds. Refunds are calculated by the platform from the cancellation policy you have published on your booking page. The refund is executed against the original Stripe charge on your connected account. We do not deduct any fee from refunded amounts.
• Stripe fees. Stripe charges its own processing fees on each transaction and refund. Those fees are between you and Stripe.
• Chargebacks & disputes. You are responsible for handling chargebacks and disputes raised against your Stripe account. We will provide reasonable assistance with platform-side evidence (booking records, intake responses, cancellation timestamps).

5. Fees and billing

The platform is currently in beta. During the beta period there is no platform fee. You only pay Stripe's processing fees on transactions you receive.

We will introduce a platform pricing model in the future. When we do, we will give you at least 30 days' written notice by email to your account address before any charge takes effect. You will have the opportunity to export your data and close your account before the pricing change takes effect if you do not wish to continue.

6. Termination

You may terminate this agreement at any time by closing your account from the dashboard, or by emailing support@clientbooking.pages.dev.

We may terminate or suspend your account if you materially breach these Terms, fail to pay any platform fees that have lawfully accrued, use the platform in a way that risks harm to clients or to other practitioners, or if we are required to do so by law. Where reasonably practicable we will give you notice and a chance to remedy the breach.

On termination:

• Your public booking page is taken offline. Existing confirmed bookings remain in place until they are completed or cancelled.
• You may request a one-off data export of your practitioner record, services, bookings, intake responses (decrypted), and private notes (decrypted) by emailing support within 30 days of termination.
• After 30 days we delete your data per the retention schedule in our Privacy Policy. Some records (e.g. anonymised transaction metadata required for tax or audit) may be retained for longer where legally required.

7. Warranty and liability

The platform is provided “as is” and “as available”. We make no warranty that the platform will be uninterrupted, error-free, secure against every conceivable attack, or fit for any particular professional purpose.

The platform is a scheduling and payment tool. It is not a substitute for professional clinical judgement, regulatory compliance, or professional insurance. You remain responsible for:

• The quality, safety, and appropriateness of the services you provide.
• Your registration with any professional body, regulator, or licensing authority.
• Your professional indemnity / liability insurance.
• Compliance with health, safeguarding, and clinical record-keeping standards applicable to your profession.
• Tax, VAT, and bookkeeping obligations arising from payments you receive.

To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms is limited to the greater of (a) the total platform fees you have paid to us in the 12 months preceding the event giving rise to the claim, or (b) GBP 100. We are not liable for indirect, special, incidental, or consequential losses, including loss of profits, goodwill, clients, or anticipated income.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law (including liability for death or personal injury caused by negligence, or for fraud).

8. Indemnity

You agree to indemnify and hold harmless Puresoft Ltd, its officers, employees, and contractors from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the platform in breach of these Terms.
• The services you provide to clients through the platform.
• Your interactions with clients, including any claim by a client that you misrepresented your qualifications, breached confidentiality, or caused harm.
• Any breach by you of applicable law or of any third party's rights.

9. Changes to these Terms

We may update these Terms from time to time. For non-material changes (clarifying wording, fixing typos) we may publish the updated Terms without prior notice. For material changes (anything that alters your obligations, restricts your rights, or introduces new fees) we will give you at least 30 days' notice by email to your account address. If you continue using the platform after the notice period you are deemed to have accepted the updated Terms; if you do not accept them, you may terminate your account as described in section 6.

10. Governing law and disputes

These Terms are governed by the laws of England and Wales. You and we both submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or in connection with these Terms, except that nothing in this section prevents either party from seeking interim or injunctive relief in any competent jurisdiction.

11. General

• Severability. If any provision is found unenforceable, the rest of these Terms remains in force.
• No waiver. A delay or failure by us in enforcing a right is not a waiver of that right.
• Entire agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, and Cookie Policy, constitute the entire agreement between you and us.
• Assignment. You may not assign your rights or obligations under these Terms without our consent. We may assign them in connection with a corporate reorganisation, merger, or sale of the business.

12. Contact

Questions about these Terms? Email support@clientbooking.pages.dev.